Technologies
Connected to the tools you already use.
Our systems integrate with the software and services your business depends on, from accounting and payments to email, messaging, maps, cloud databases and AI. Open APIs and proven connectors keep your workflows joined up and your data in one place.
AI, VOICE & WORKFLOW AUTOMATION
Voice AI, CRM and workflow tools, connected
The platforms and services we use to capture enquiries, follow up and connect business systems. Each one is labeled so you can see what we have delivered and what we can evaluate for you.
- In the GoHighLevel project
- Used in the GoHighLevel intake and Voice AI project described below.
- Delivered in other projects
- An integration FM Solutions has already built for other clients.
- Can be evaluated
- A common option we can assess for your project. It was not part of the GoHighLevel project.
CRM & Workflow Automation
- In the GoHighLevel project
GoHighLevel
Contact management, pipelines, intake and SMS/email follow-up.
- In the GoHighLevel project
Make
Visual workflows connecting business applications.
In the GoHighLevel projectZapier
Simple integrations for lighter automation requirements.
In the GoHighLevel projectCustom Node.js webhooks
Source verification, field mapping and duplicate-contact protection.
AI & Voice
- In the GoHighLevel project
GoHighLevel Voice AI
Inbound and after-hours call handling, intent qualification, callback scheduling and human handoff.
Delivered in other projectsOpenAI API
Assistants and AI processing connected to business systems.
Delivered in other projectsFlowise
AI workflow orchestration.
Delivered in other projectsElevenLabs
Speech and audio capabilities.
Connected Business Services
Only the items marked as delivered were built for other FM Solutions clients. The rest are common options we can evaluate for your project, not claims about the GoHighLevel project. SendGrid is listed as an option, not as a completed website integration.
- Can be evaluated
CallRail
Call tracking that can create leads in a CRM workflow.
- Can be evaluated
SendGrid
Email delivery for notifications and follow-up.
Delivered in other projectsMicrosoft Graph
Email, calendar and Microsoft 365 data.
Can be evaluatedGoogle Calendar
Appointment and callback scheduling.
Delivered in other projectsTwilio
SMS and voice messaging.
Can be evaluatedStripe
Online payments and billing.
Can be evaluatedTypeform
Forms that feed enquiries into your systems.
Can be evaluatedFacebook / Google Lead Ads
Lead-form submissions from advertising platforms.
What we build
Automation that takes the repetitive work off your team
AI Call Handling
Answer inbound enquiries after hours, collect relevant information and route calls to the right person.
Lead Capture & Follow-Up
Connect lead sources to a CRM and automate appropriate SMS/email follow-up.
Connected Business Workflows
Move information between applications with validation, mapping and duplicate protection.
AI Inside Your Existing Software
Add document processing, assistants and speech capabilities to the systems teams already use.
In practice
GoHighLevel Intake & Voice AI Automation
A personal injury practice needed every enquiry captured, followed up and, outside office hours, answered. This is the work we delivered.
- Personal injury practice
- Multi-stage pipeline
- Nine-touch SMS/email follow-up
- Grace, an after-hours Voice AI agent
- Intent qualification, callback scheduling and urgent-call transfer to a real person
- Node.js webhook services deployed on Evennode
- Delivered in collaboration with LawAlign
Grace is an intake assistant. It does not provide legal advice or replace professional judgment.
Integrations
Technologies we integrate, by business task
List of integrated technologies, grouped by business task
AI and document processing
Add assistants, speech and text recognition to the software your team already uses, so documents and requests are handled with less typing.
- OCR
Communication and calendars
Reach customers and staff by email, SMS, phone and chat, and keep appointments and schedules in step with your system.
- Calendar
- esendex
- RingCentral
- Superchat API
Payments and accounting
Take payments and keep your accounting records connected to orders and invoices.
- PayPal
- Square Payment
- QuickBooks
Data and APIs
Connect databases, maps and other systems through open interfaces so data moves between tools instead of being retyped.
- Azure SQL Database
- REST API
- C#
- Google Maps
- Horizon API
- Zulu
- 360 Works Scribe
AI integration
AI capabilities, wired into your data
Example architecture of Claris FileMaker connected to OpenAI API integration, natural language processing, image recognition, speech-to-text, predictive analytics and AI data security.
AI integration architecture
About our AI solutions