Purcel Murray — Service & Warranty Management
Contacts, Servicers and Warranties on Every Device.
A custom FileMaker solution, available on desktop and mobile, that centralizes customer, servicer and warranty data in one system.
Business challenge
A growing network of contacts, servicers and warranties
Purcel Murray needed a way to manage its growing network of contacts, service providers and warranty registrations.
It faced difficulties streamlining communication, handling warranty processes efficiently and giving employees easy, cross-platform access to critical service data.
Implemented solution
Customer, servicer and warranty data in one system
FM Solutions implemented a FileMaker-based solution that centralizes customer, servicer and warranty data, accessible on both desktop and mobile. Field service teams and office staff can open critical information, update service records and manage warranty details, whether in the office or on the go.
Real-time updates support communication between customers, service providers and the company, and the system simplifies tracking warranties, managing client interactions and keeping service records up to date.
Functional areas
What the platform covers
The main areas, as described by the project and shown in its screens.
Contacts
- Contact records with company, role and general notes.
Servicers
- Servicer records with status, type and contacts.
- Coverage areas by zip code.
Locating servicers
- Search by area, certification, type, authorization and preferred status.
Warranty registration
- Registrations with serial, article and model numbers, warranty type and dates.
- A searchable registration list.
Desktop and mobile
- One system for field service teams and office staff.
Screenshots
The platform in use
Screens from the application. Servicer contact and address details are redacted in the image file; the other screens show placeholder records.
Home page
The home page, with tiles for Contacts, Servicers, Warranty Registration and Serial Number Lookup.
Contact information
A contact record with account information, company details, other information and a general note. The values shown are placeholders.
Servicer information
A servicer record with status, type, contacts, tabs and zip code coverage areas. Address, phone and tax details are redacted.
Locate servicers
The search form for finding servicers by area, certification, type, authorization and preferred status.
Warranty registration
A warranty registration with account information and product details such as serial, article and model number, expiration, type and install date. The values shown are placeholders.
Warranty registration list
The warranty registration list, with a search field and columns for serial number, article number, model, expiration date and warranty type.
Integrations and technology
What the project connects to
No third-party integrations are listed for this project.
- Claris FileMaker
- A custom FileMaker solution delivered as a desktop and mobile application.
Outcome
What the platform changes
Customer, servicer and warranty data now sits in one system that field and office teams can reach on desktop and mobile. The project describes this as giving Purcel Murray the flexibility to offer responsive, coordinated service across channels.
No service or warranty volumes are published for this project, and no client feedback is available for it.
Related services
The services behind this project
Need Service Data on Every Device?
Tell us how field teams, servicers and customers connect. We build one system for all of them.